Why Choose House of Leisure

Frequently Asked Questions

1. How long does delivery take?

Delivery depends on the product type and is shown on each product page before purchase.

Typical delivery estimates:

  • Cry Wolf pool tables: 15–42 business days
  • SAM Leisure, Buffalo and Predator tables: 21–26 business days
  • Roberto Sport and Sure Shot: 8–12 business days
  • Accessories: 6–10 business days

All delivery estimates are business days and apply to eligible UK mainland addresses only.
For complete details, see our Shipping Policy

2. Do you provide free shipping?

Yes, we offer free shipping within UK (United Kingdom) mainland. Check our Shipping Policy for more information.

3. Where is your business located?

House of Leisure is based in the UK (United Kingdom) and serves customers across the UK mainland.

4. What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

5. What is your return policy?

  • You may return eligible items within 30 days of receiving your order.
  • Products must be unused, in their original condition, and include all packaging, tags, and accessories.
  • Our support team is available to guide you through the process.
  • We do not charge any restocking fees.

 Full details are available in our Return Policy.

6. How can I track my order?

You can track your shipment through the Order Tracking Page on our website.

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