Frequently Asked Questions (FAQ)

Order handling: usually 2 business days
Shipping time: typically 5–40 business days
Overall delivery estimate: around 7–42 business days
For complete details, see our Shipping Policy

Yes, we offer free shipping within UK (United Kingdom) mainland. Check our Shipping Policy for more information.

House of Leisure is based in the UK (United Kingdom) and serves customers across the UK (United Kingdom).

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

• You may return eligible items within 30 days of receiving your order.
• Products must be unused, in their original condition, and include all packaging, tags, and accessories.
• Our support team is available to guide you through the process.
• We do not charge any restocking fees.

 Full details are available in our Return Policy.

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Return Policy for more.

No, not all purchases include a warranty. Warranties are available on many purchases but these vary depending on the product. However for all products if there was any issues in the early months we would rectify it. More details can be found in our Return Policy.

You can reach us via the Contact Us Page or email us directly at info@houseofleisure.co.uk.

For exchanges (size, colour, or product), please follow the instructions in our Return Policy.

Currently, we ship only within the UK (United Kingdom)

You can track your shipment through the Order Tracking Page on our website.