Frequently Asked Questions (FAQs)

Delivery estimates are provided in business days and may vary depending on location, supplier availability, and courier schedules.

Larger, specialist, made-to-order, or supplier-dispatched items may require longer delivery timeframes.

The most accurate estimated delivery timeframe is always displayed on the relevant product page prior to purchase.

Large orders - Pool Tables and Game Tables

• Cry Wolf Pool Tables: 15-42 business days
• SAM Leisure, Buffalo and Predator Tables: 21-26 business days
• Roberto Sport and Sure Shot: 8-12 business days

Accessories 

• Standard delivery timeline: 6–10 business days
• Unless requested at checkout any accessories ordered with a large table of the same brand will be delivered with the table as per the guidelines above.

Yes, we offer free shipping within UK (United Kingdom) mainland. Check our Shipping Policy for more information.

House of Leisure is based in the UK (United Kingdom) and serves customers across the UK mainland.

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

• You may return eligible items within 30 days of receiving your order.
• Products must be unused, in their original condition, and include all packaging, tags, and accessories.
• Our support team is available to guide you through the process.
• We do not charge any restocking fees.

 Full details are available in our Return Policy.

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Return Policy for more.

No, not all purchases include a warranty. Warranties are available on many products but these vary depending on the product and brand. Please see product pages for full details on any warranties.

For all products, if there are any issues within the first 30 days from the delivery date, you are protected by our 30 days Returns Policy. More details can be found in our Return Policy.

You can reach us via the Contact Us Page or email us directly at info@houseofleisure.co.uk.

For exchanges (size, colour, or product), please follow the instructions in our Return Policy.

We currently deliver to eligible UK mainland addresses only. We do not deliver to Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, or offshore/remote UK locations.

Tracking information is usually provided once your item has been dispatched or booked with our delivery partner. You can track your shipment through the Order Tracking Page on our website.

For larger items such as pool tables or specialist games room equipment, delivery may involve a scheduled courier or installation service rather than standard parcel tracking.

You must contact us before sending any item back. We will confirm the correct return location and provide instructions specific to your order.

Our primary returns handling address is:

House of Leisure Returns
2 Byron Crescent, Dover, Kent, CT17 0NQ, United Kingdom