Privacy policy

Last updated: 6 May 2026

This Privacy Policy explains how House of Leisure (“we,” “our,” or “us”), operated by Chainco Group LTD, collects, uses, and protects your personal information when you visit our website or use our services (the “Services”).

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Services, you agree to this Privacy Policy. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy applies to the collection, processing, and disclosure of personal information.

1. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a new “Last updated” date.

2. Information We Collect

Data You Provide Directly

  • Contact details: name, email, phone number, address
  • Order information: billing/shipping addresses, payment confirmations
  • Account information: username, password, security details
  • Communications with customer support

Data Collected Automatically

  • Device and browser information, IP address, and usage analytics
  • Cookies and similar technologies for site performance and personalisation

Data from Third Parties

  • Service providers, vendors, or platforms used to support and improve our services

3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Send account, order, and policy updates
  • Provide customer support
  • Personalise marketing (where permitted by law)
  • Detect fraud and enhance security
  • Comply with legal and regulatory obligations

4. Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyse site performance, and deliver relevant content.

You can manage your cookie preferences via your browser or through our cookie consent tools. Disabling cookies may affect website functionality.

For more details, please refer to our Cookies Policy.

5. Sharing of Information

We may share personal information with:

  • Service providers and vendors acting on our behalf
  • Payment processors and logistics partners
  • Marketing and analytics partners
  • Affiliates within our corporate group
  • Government authorities or regulators were required by law

We do not sell your personal information.

6. Third-Party Links

Our website may include links to external websites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal data.

7. Children’s Privacy

Our Services are not directed at children under 13, and we do not knowingly collect personal information from minors. If you believe a child has provided data, please contact us to request deletion.

8. Security & Data Retention

We implement appropriate technical and organisational measures to protect your personal data. However, no system is completely secure.

We retain personal data only for as long as necessary to fulfil business, legal, or contractual obligations.

9. Your Rights Under UK GDPR

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at info@houseofleisure.co.uk. We may require verification of your identity before processing your request.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

Website: https://ico.org.uk
Phone: 0303 123 1113

We encourage you to contact us first so we can address your concerns directly.

11. International Transfers

Your personal data may be transferred and processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

12. Contact Information

      • Company Name: Chainco Group LTD
      • Registration Number: 16719707
      • Store Name: House of Leisure 
      • Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

      Please note: this is a correspondence address only. It is not a showroom, walk-in collection point, or returns location unless authorised in writing by our support team.

      Customer Service Opening Hours:

      • Monday - Friday: 9:00 AM to 5:00 PM
      • Saturday - Sunday: Closed
      • Response Time: We aim to reply within 24 hours, Monday-Friday, the next working day for enquiries made on Saturday or Sunday.