Delivery information

Last Updated: 6 May 2026

Thank you for shopping with House of Leisure. This Shipping Policy outlines how we process and deliver orders within the United Kingdom.

1. Shipping Coverage

We currently ship to UK mainland addresses only.

This policy applies exclusively to deliveries within the UK mainland.

We do not ship to:

  • Channel Islands
  • Isle of Man
  • Northern Ireland
  • Scottish Highlands and Islands
  • Other offshore or remote UK locations

Orders placed outside eligible delivery areas will not be processed.

2. Order Processing

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday)
  • Non-Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays
  • Cut-Off Time: Orders placed before 3:00 PM (GMT) will be processed the same day; orders placed after this time will be processed on the next business day
  • Dispatch Confirmation: Customers will receive a confirmation email once the order has been shipped
  • Tracking Updates: Tracking details will be provided after dispatch and may take up to 24–48 hours to become active
  • Delivery Address: Orders are delivered to the address provided at checkout

3. Shipping Options & Delivery Times

  • Delivery estimates are provided in business days and may vary depending on location, supplier availability, and courier schedules.
  • Larger, specialist, made-to-order, or supplier-dispatched items may require longer delivery timeframes.
  • The most accurate estimated delivery timeframe is always displayed on the relevant product page prior to purchase.
  • Delivery dates are estimates only and may occasionally be affected by external courier delays or circumstances beyond our control.

Large Orders – Pool Tables & Games Tables

Estimated delivery timeframes for large games tables and pool tables vary by manufacturer and product type. Please refer to the guide below for current estimated delivery windows by brand.

Brand / Product Range

Estimated Delivery Time

Cost

Cry Wolf Pool Tables

15–42 business days

Free

SAM Leisure, Buffalo & Predator Tables

21–26 business days

Free

Roberto Sport & Sure Shot Tables

8–12 business days

Free

 

Accessories

Order Type

Estimated Delivery Time

Cost

Accessories ordered without a table

6–10 business days

Free

Accessories ordered with a table of the same brand

Delivered together with the table order as per estimated times above

Free

4. Carriers

We work with established delivery partners, including:

  • Royal Mail
  • DHL
  • FedEx
  • Other reputable UK couriers

Carrier selection depends on the product, delivery location, and logistics requirements.

5. Order Tracking

  • A tracking number will be provided once your order is dispatched
  • You will receive tracking details via email
  • Tracking updates may take up to 24–48 hours to appear
  • For larger items such as pool tables or specialist games room equipment, delivery may involve a scheduled courier or installation service rather than standard parcel tracking. We will inform you of this once your order has been processed. 

6. Delivery Issues

If you experience any issues with your delivery (including delays, damage, or missing items):

  • Please contact our support team
  • We aim to resolve all delivery-related concerns promptly

If your tracking shows “Delivered” but you have not received your parcel, please check with your local courier or contact us for assistance.

7. Shipping Information

  • We are unable to ship to multiple addresses within a single order
  • Please ensure your delivery details are accurate at checkout
  • Orders placed outside eligible delivery regions will not be fulfilled

8. Contact Information

If you have any questions about your shipment, please contact us:

  • Company Name: Chainco Group LTD
  • Registration Number: 16719707
  • Store Name: House of Leisure 
  • Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Please note: this is a correspondence address only. It is not a showroom, walk-in collection point, or returns location unless authorised in writing by our support team.

Customer Service Opening Hours:

  • Monday - Friday: 9:00 AM to 5:00 PM
  • Saturday - Sunday: Closed
  • Response Time: We aim to reply within 24 hours, Monday-Friday. Next working day for enquiries made Saturday-Sunday.