Roberto Sport Game Table Football

Last Updated: 6 May 2026

Thank you for shopping with House of Leisure. This Shipping Policy outlines how we process and deliver orders within the United Kingdom.

1. Shipping Coverage

We currently ship to UK mainland addresses only.

This policy applies exclusively to deliveries within the UK mainland.

We do not ship to:

• Channel Islands
• Isle of Man
• Northern Ireland
• Scottish Highlands and Islands
• Other offshore or remote UK locations

Orders placed outside eligible delivery areas will not be processed.

2. Order Processing

• Processing Time: Orders are processed within 1–2 business days (Monday to Friday)
• Non-Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays
• Cut-Off Time: Orders placed before 3:00 PM (GMT) will be processed the same day; orders placed after this time will be processed on the next business day
• Dispatch Confirmation: Customers will receive a confirmation email once the order has been shipped
• Tracking Updates: Tracking details will be provided after dispatch and may take up to 24–48 hours to become active
• Delivery Address: Orders are delivered to the address provided at checkout

3. Shipping Options & Delivery Times

Delivery times vary depending on the product and destination.

• The most accurate estimated delivery timeframe is displayed on each product page before purchase
• For larger, specialist, or supplier-dispatched items, delivery times may be longer
• Any extended delivery timeframe will be clearly indicated prior to checkout

Shipping Cost:

• Delivery times are estimates and may vary due to courier delays or external factors

4. Carriers

We work with established delivery partners, including:

• Royal Mail
• DHL
• FedEx
• Other reputable UK couriers

Carrier selection depends on the product, delivery location, and logistics requirements.

5. Order Tracking

• A tracking number will be provided once your order is dispatched
• You will receive tracking details via email
• Tracking updates may take up to 24–48 hours to appear

6. Delivery Issues

If you experience any issues with your delivery (including delays, damage, or missing items):

• Please contact our support team
• We aim to resolve all delivery-related concerns promptly

If your tracking shows “Delivered” but you have not received your parcel, please check with your local courier or contact us for assistance.

7. Shipping Information

• We are unable to ship to multiple addresses within a single order
• Please ensure your delivery details are accurate at checkout
• Orders placed outside eligible delivery regions will not be fulfilled

8. Contact Information

If you have any questions about your shipment, please contact us:

• Company Name: Chainco Group LTD
• Registration Number: 16719707
• Store Name: House of Leisure 
• Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Please note: this is a correspondence address only. It is not a showroom, walk-in collection point, or returns location unless authorised in writing by our support team.

• Email:  info@houseofleisure.co.uk
• Phone: +44 (0)333 049 4840

Customer Service Opening Hours:

• Monday - Friday: 9:00 AM to 5:00 PM
• Saturday - Sunday: Closed
• Response Time: We aim to reply within 24 hours, Monday-Friday. Next working day for enquiries made Saturday-Sunday.

Last Updated: 6 May 2026

At House of Leisure, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a clear and straightforward return and refund process.

1. Returns Overview

2. Eligibility for Returns

To qualify for a return, items must:

• Be unused and in original condition
• Include all original packaging, tags, and accessories
• Be approved in advance by our support team

Our team is available to guide you through the return process.

3. Return Costs

4. How to Return

Follow these steps to complete your return:

Step 1: Contact Us
Email: info@houseofleisure.co.uk with your order number and reason for return

Step 2: Repack
Securely pack the item with all original packaging, accessories, and documents

Step 3: Ship
Follow the return instructions provided after approval

Important Return Instructions

• All returns must be requested and approved in advance
• Return instructions and the designated return address will be provided after approval
• Do not send returns to the registered business address
• Unauthorized returns may be rejected or delayed

5. Refunds

6. Exchanges

• Exchanges are available for size, colour, or replacement items
• Contact: info@houseofleisure.co.uk
• Our team will assist you with the exchange process

7. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons.

8. Warranty

For warranty claims, contact: info@houseofleisure.co.uk

9. Questions & Support

For more details, visit the FAQ page or contact our support team.

10. Contact Information

• Company Name: Chainco Group LTD
• Registration Number: 16719707
• Store Name: House of Leisure 
• Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Please note: this is a correspondence address only. It is not a showroom, walk-in collection point, or returns location unless authorised in writing by our support team.

• Email:  info@houseofleisure.co.uk
• Phone: +44 (0)333 049 4840

Customer Service Opening Hours:

• Monday - Friday: 9:00 AM to 5:00 PM
• Saturday - Sunday: Closed
• Response Time: We aim to reply within 24 hours, Monday-Friday. Next working day for enquiries made on Saturday or Sunday.