Returns & refunds

Last Updated: 6 May 2026

At House of Leisure, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a clear and straightforward return and refund process.

1. Returns Overview

2. Eligibility for Returns

To qualify for a return, items must:

• Be unused and in original condition
• Include all original packaging, tags, and accessories
• Be approved in advance by our support team

Our team is available to guide you through the return process.

3. Return Costs

4. How to Return

Follow these steps to complete your return:

Step 1: Contact Us
Email: info@houseofleisure.co.uk with your order number and reason for return

Step 2: Repack
Securely pack the item with all original packaging, accessories, and documents

Step 3: Ship
Once your return is approved, we will provide detailed return instructions and confirm the appropriate return address.

Return Address & Process

Returns are handled by House of Leisure and our authorised fulfilment partners.

Depending on the product and supplier, items may be returned either to our returns facility or directly to a designated supplier warehouse. Our primary returns handling address is:

House of Leisure Returns
2 Byron Crescent
Dover
Kent
CT17 0NQ
United Kingdom

To ensure your return is processed correctly and without delay, you must contact us before sending any item back. We will confirm the correct return location and provide instructions specific to your order.

Because our products include large, specialist, supplier-dispatched, and made-to-order items, the correct return address may vary by product and supplier. For this reason, our support team provides the authorised return address after your return request is approved. Customers must not send returns to the registered office address, as it is a correspondence address only and cannot accept returns.

Important Return Instructions

• All returns must be requested and approved in advance
• Do not send returns without confirmation, as different products may have different return locations
• Returns sent without prior approval may be rejected or delayed

5. Refunds

6. Exchanges

• Exchanges are available for size, colour, or replacement items
• Contact: info@houseofleisure.co.uk
• Our team will assist you with the exchange process

7. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons.

8. Warranty

For warranty claims, contact: info@houseofleisure.co.uk

9. Questions & Support

For more details, visit the FAQ page or contact our support team.