Payment Policy

This document explains how payments and billing are handled at House of Leisure

1. Payment Options

To make shopping simple and secure, we provide the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Mastercard
  • Maestro
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

All transactions are processed in GBP (British Pounds Sterling).

2. Payment Policy

  • Full payment is required at checkout.
  • Orders are only confirmed once payment has been successfully processed.
  • If a transaction fails or is declined, the order will not be processed.

3. Pricing & Currency

  • Prices shown on House of Leisure are listed in GBP.
  • Pricing may change without prior notice.
  • Taxes, shipping, and handling fees are calculated during checkout.

4. Secure Transactions

We use SSL encryption and trusted payment gateways to protect your information.
Payment details are never stored on our servers.

5. Refunds & Chargebacks

Refunds are handled according to our Refund & Return Policy.

Unauthorised chargebacks will be formally challenged.

For any billing concerns, please contact us first at info@houseofleisure.co.uk

6. Fraud Protection

We reserve the right to cancel or hold any order suspected of fraudulent activity.

For high-value purchases, additional identity verification may be required before the order is approved.

7. Contact Information

Customer Service Opening Hours:

  • Monday - Friday: 9:00 AM to 5:00 PM
  • Saturday - Sunday: Closed
  • Response Time: We aim to reply within 24 hours Monday-Friday. Next working day for enquires made Saturday-Sunday.